Complaining and Giving Instruction

Complaining and Giving Instruction

• To express feelings of pain, dissatisfaction, or resentment.
• To make a formal accusation or bring a formal charge.
• I do wish you could….
• Excuse me, I’m afraid… 
• I wish you wouldn’t mind…
• Would you mind (doing)….?
• Well, it is good for you to….
• (Honestly!) I’m fed up with …
• I wonder if you could help me…..
• I’m sorry to have to say this, but….
• Look, I’m sorry to trouble you, but…. 
• (Well,) this is the most unsatisfactory.
• Wouldn’t it be a good idea to/ not to….
• I’ve got a bit of a problem here, you see…… 
• Excuse me, there appears to be something wrong…
• Excuse me, there seems to be something wrong with… 
• Oh, I’m sorry about that. 
• I can’t tell you how sorry I am.
• I wish it never happened. 
• Oh dear, I’m really sorry. 
• I’m so sorry, I didn’t realize.
• I just don’t know what to say.
• I'm so sorry, but this will never occur / happen again.
• I'm sorry, we promise never to do the same mistake again.
• I'm really sorry; we'll do our utmost/best not to do the same mistake again.
• Sorry there is nothing we can do about it.
• I'm afraid, there isn't much we can do about it.
• We are sorry but the food is just alright.
• I suggest you leave it with us and we’ll see what can be done.
• I suggest you leave it with us and we’ll see what we can do.
• I’m afraid the manager/boss isn’t in at the moment. Could you call later?
• I’m afraid we can’t help you at the moment. Could you leave your contact phone number and address? We will contact you soon. 
• Well, I’m afraid there is nothing we can do about it actually. 
• Well, I’m afraid there isn’t much we can do about it.
• The tense used in giving instruction is simple present.
• Giving instruction is releveance with procedure text

1. 1. Command     

 e.g:Watch out, come here, etc.

1. 2. Prohibition

e.g:Don’t close it!
e.g:Don’t be noise,please.
e.g:Would you mind not reading my book.

1.      . Verb 1, e.g:

• Wash your hand. 
• Sit down.
• Be your self.
• Be a good student.
• Be happy.    
• Close the door! 
• Open the window!
• Turn off the computer!
• Move the chair!
• Don’t armb!
• Don’t disturb!
• Don’t touch!
• Don’t kill him.
• Don’t cry.
• No smooking!
• No swimming!
• No parking!
• No catching !
• No diving !
• How do you (do this)?
• What is the best way to . . . ?
• How do I go about it?
• What do you suggest?
• How do you suggest I proceed?
• What is the first step?
• First, (you) . . .
• Then, (you) . . .
• Next, (you) . . .
• Lastly, (you) . . .
• Before you begin, (you should . . .)
• The first thing you do is . . . .
• I would start by . . .
• The best place to begin is . . .
• To begin with,
• After that,
• The next step is to . . .
• The next thing you do is . . .
• Once you've done that, then . . .
• When you finish that, then . . .
• The last step is . . .
• The last thing you do is . . .
• In the end,
• When you've finished,
• When you've completed all the steps

Komplain dan memberikan instruksi kali ini kita akan membahas materi berkaitan tentang kedua itu, langsung aja disimak :D 

1. Complaining

A complaint is…

Complaints are expressions of "displeasure or annoyance" in response to an action that is seen by the speaker as unfavorable.

Making a complaint:

Responding a complaint:

Positive response to complaints:
Negative response to complaints:

Delaying a complaint:

Rejecting a complaint:

2. Giving Instruction

     a.Definition

       Giving instruction is an expression for give or ask somebody to do something that we want.

    b. Giving instruction are:

•      Verb (+ O).

•      Please + V (+ O).

                      e.g:Please clean your room.

•      V (+ O) + Please.

                       e.g:Wash this towel, please.

•      Don’t + V (+ O).

•      Don’t + V (+ O) + Please.

•      Would you mind not + V-ing (+ O).

    c. Kinds of giving instruction:

     Be + adjective, e.g:

     Infinitive without to

     Don’t + V-infinitive, e.g:

     No + V-ing, e.g: